Refund policy
Return & Refund Policy – Parlekar Masalas
Last updated: 11/09/2025
1. Scope
This policy applies to all purchases made from our online store operating in Canada. Because our products are food/spices, special rules apply for hygiene and food-safety.
2. Eligibility for Returns/Refunds
We accept returns, exchanges or refunds only under the following conditions:
• The item arrives damaged, defective, or spoiled (e.g., seal broken, contamination, major quality issue)
• You receive the wrong product or an item that does not match your order
• The item has a quality issue upon arrival
We do not accept returns or exchanges for:
• Change of mind, preference, or “buyer’s remorse” (for food items)
• Opened or partially used food/spice items (due to hygiene/safety)
• Perishable items that have been stored improperly after delivery
• Sale, clearance, or discounted items marked as final sale
3. Time-frame
Any claim for a return/refund/exchange must be submitted within 14 days of receipt of the goods. Proof of purchase (order number, receipt) is required.
4. How to Request a Return/Refund
To start a claim:
• Email us at: parlekarcanada@gmail.com
• Include your order number, description of the issue, and photographs of the product and packaging (if damaged/spoiled)
• Once approved, we’ll issue a Return Merchandise Authorization (RMA) and instructions
5. Shipping & Costs
• If the return is due to our error (wrong item, damage in transit), we will cover or reimburse reasonable return shipping costs.
• Otherwise (e.g., you changed your mind but still eligible under policy), you are responsible for shipping the item back.
• Use a trackable shipping service, as we cannot accept liability for returns lost in transit.
6. Refunds / Exchanges
• Once the returned product is received and inspected, we’ll notify you whether the return is approved.
• Approved refunds will be issued to the original payment method within 5–10 business days (or as per payment provider’s timing).
• We may offer an exchange of the same or equivalent product, or store credit if that’s preferred or more feasible.
• We do not charge restocking fees, but if the item is found ineligible (e.g., opened, used, or not in original condition), it may be rejected.
7. Exceptions & Special Conditions
• Because these are food items (spices, blends), they are generally considered final sale unless defective or mis-shipped.
• Bulk or custom orders may have additional restrictions—please check with us at time of purchase.
• International orders (outside Canada) may have different conditions; duties/customs fees are the purchaser’s responsibility.
8. Changes to This Policy
We may update this policy from time to time. The updated version will have a new effective date and apply to purchases made after that date.
9. Contact Us
If you have questions about this policy or need to submit a claim:
Email: parlekarcanada@gmail.com
Phone: +1 647-571-3427